First impressions count - did you make a mistake?
Sadly yes
The welcome was pedestrian and poor. I had arrived early but my allocated room was not ready, you will have to wait sit and have a coffee! Completely disinterested.
I was barked at when I went to get a coffee, not working!
So I sat to get my bearings and signed up to the WiFi and up pops a How did we do? So I answered not good 2 stars
2 minutes later the duty manager accosted me saying”did you make a mistake”
“No I did not, your staff are rude, reception is not welcoming. Our group had about 20 guests booked and I hope you do better for them! “ I had booked 3 rooms myself.
Staff and manager have No self awareness whatsoever
So coffee arrived along with my room, a corner single. It’s snug but just about functional except the BED
and the heating
The single bed is not fit for purpose it’s a plastic covered topped on a base and is constantly sliding off the base. It’s a bad design and they know this but don’t care.
My air con just blew cold air and it was around xero outside. They did fix it but I found the traditional radiator control behind the curtain and turn off the annoyed blower air con.
The room is small within light over the entrance fir the wardrobe and safe I had to use a torch to see.
The so called hot breakfast is served cold onto cold plates the light under had not been lit carelessly. The continental option was nice but no toaster for toast. But not worth the money really.
Poor all round I’m afraid.
I should have known I connected with the hotel about 3 months, before to try to get a group rate and they were uninterested in 20 rooms in February and offered me the rack rates?
We all got cheaper deals on line with hotel booking services. Talk about lack of business sense. Just too much trouble.
I am a seasoned traveller and believed the high scores for this hotel - either the other local hotels must be appalling, which I doubt or I had a duff experience. But just too much did not add up for me.
Couldn’t even send my invoice by email, but sent me 6 emails asking how they did. Don’t bother cos they don’t care, they just want to push up their ratings, be honest like I am.
They could learn from the Asian restaurant opposition who took my booking for 30 with one hours notice, as we were let down with another restaurant.That’s what I call going the extra mile and with a smile.
I won’t cross the road for this hotel I’m afraid they don’t care, even if in my case they said they do in my experience it was not genuine.
