Do you have a question or comment?
We are happy to help you. Check whether your question is listed here or use the form below. We will contact you as soon as possible.
- Can I reserve a parking space prior to my stay?
You can book a parking space immediately when booking a room. Please note: we have a limited number of places. As an alternative we would be happy to advise you on the other public garages or the P+R options outside the city.
- Can I pay safely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- What are the check-in and check-out times?
Check-in at City Hotel Groningen is from 15:00, and check-out is until 12:00.
- Why do I receive a payment request by email?
When you have made a reservation that requires advance payment, you will receive an email from us with a payment link. When the payment is made, your reservation is confirmed immediately! Click here for more information.
- Is the hotel wheelchair friendly?
All floors in the hotel can be reached via the lift. Ask about the rooms with an adapted bathroom if you are less good at walking.
- Do I need to bring swimwear while using the sauna & Turkish steam bath?
There is no obligation to wear swimwear in the sauna or Turkish steam bath. From a hygienic point of view we always ask you to use the available towels.
- May I bring my pet along to the hotel?
Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.
- Can I dine at the hotel?
We do not have our own restaurant, but are surrounded by restaurants with diverse cuisines. We will be pleased to share our dining tips with you.
- As of what age can I book a room?
Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Which measures is the hotel taking regarding COVID-19?
The health and well-being of our guests and colleagues is our main priority. Now and always. That's why we welcome guests in an appropriate manner and in accordance with all regulations of the Dutch government and RIVM (National Institute for Public Health and the Environment). To guarantee the safety in our hotels we have put together some “house rules”, making sure you will have a completely carefree and enjoyable stay. You can find them here.
- Can I book several rooms at once?
Of course you can. From 8 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.