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The cancellation policy for your booking varies based on the selected room rate.

Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.

Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.

Please note the following important details:

Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.

No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.

If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.

Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.

You can book a parking space immediately when booking a room. Please note: we have a limited number of places. As an alternative we would be happy to advise you on the other public garages or the P+R options outside the city. 

You pay securely with credit card or IDEAL via our secure payment link when making your booking online.

Check-in at City Hotel Groningen is from 15:00, and check-out is until 12:00.

Extend your stay with late check-outs, subject to availability and a nominal fee. For details, enquire at the hotel.

All floors in the hotel can be reached via the lift. Ask about the rooms with an adapted bathroom if you are less good at walking.

There is no obligation to wear swimwear in the sauna or Turkish steam bath. From a hygienic point of view we always ask you to use the available towels. * From 24 April to the first week of June temporarily closed

Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.

We do not have our own restaurant, but are surrounded by restaurants with diverse cuisines. We will be pleased to share our dining tips with you. 

Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.

Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.